Zazzle cancelled orders why

That order was also cancelled a few days after placing it for the same reason. I was going to order from CafePress because I had a positive experience with them, but they don't let you customize designs to suit your needs.

I decided to try Zazzle once more and as before my order was cancelled a couple of days later. This time I decided to contest it and I'm not sure why I hadn't thought to do so before.

I sent this to their content review team, Hello Content Review team, I am deeply disturbed that my order was cancelled given that the only logo present is the logo of my religious organization which is neither copyrighted nor licensed in any way.

I received this response, Zazzle wrote: We would love to produce all designs submitted, however Zazzle prides itself on upholding all intellectual property rights as well as our own content guidelines and copyright policies. At this point I was pretty fed up with the laziness on their part. They did not even bother to actually review the design of my order so I let them know what I thought, Hello Content Review team, Again I say to you, nothing on the order contained anything in reference to anything licensed.

When they got back to me they said they would allow me to order the item I had selected again and this time it would go through unabated, but frankly I'm no longer inclined to order from Zazzle and I would ask that the Temple discuss and consider the possibility of removing our presence from their site altogether. It's bad enough that the products are rather expensive due to their customization and that the Temple gets such a tiny percentage of the money from our orders, but the fact that they don't bother to actually to do due diligence to actually reviewing content when they say they've reviewed it and make us fight for it is kinda awful.

They haven't really done anything to merit our continued patronage. Zephyrus Offline Guest. Less More Posts: I am made of star dust The Troubador Unknown trajectory.

We already have our merchandise with CafePress. In essence we would be reducing choice of vendor from two to one. Jestor Offline Master. Perhaps a letter from our legal department can straighten that out On walk-about Sith ain't Evil Jedi ain't Saints The following user s said Thank You: Breeze el Tierno.

John Offline Master. John Replied by Br. John on topic It's time to drop Zazzle. It appears it may already be straightened out. The markup at Zazzle is nominal since the prices are so high already. It's only there for Members but if it's such an inconvenience we don't want to put anyone through that. The irresponsibility is infuriating and I'm sure an algorithm is involved. Where else can we offer these things from?

We could go from the frying pan into the fire and have to resolve this all over again. In that case you would only see it in pending list for a brief time and it will disappear, without getting a new order email.

Customer should have received some notification about it though, they may have disregarded it. But a limit order will not always execute. There is also a premium service which offers 2-day shipping for qualifying products. In a day order: Once an order is placed, if the order is not executed immediately, it stays active as pending orders and gets cancelled only at the end of trading day.

In an IOC order: Once an order is placed, if the order is not executed immediately, it gets automatically cancelled instantly. How can I get free shipping on my Zazzle purchases? Want free shipping at Zazzle? The Zazzle Return Policy If you are not satisfied for any reason with the final product, you may return your purchase for a replacement or refund within 30 days of receipt.

Please see our complete return policy for more information. Both Trustpilot and Sitejabber Zazzle reviewers gave the company 3. The company has 3. No questions asked. Any notices from Zazzle about them would be a waste of time, really. You could always order a version of it yourself and see. Buying a couple of postcards will certainly tell you if your computer monitor calibration is off compared to Zazzle! Very thorough post Deb. You have posted a lot of helpful information over the week.

Thanks again for all the work you put into this site. It truly helps so many of us. New info from Zazzle forums: While a customer has 30 days to return an item, there are instances where multiple attempts at resolving an issue may take more time.

Great article! I have had my share of orders that have gone pink but some of them do get replaced so thats good. I placed an order for some labels yesterday, and 1 hour and 10 minutes later I contacted them to make a simple change. Apparently my only option is to wait for it to arrive and return to. Then they will generously provide me with a credit, but not a refund of my money.

I wonder if I refuse to take receipt of the package, if I can get PayPal to reverse the payment? I doubt PayPal will reverse the charge. However, if you call Zazzle, they are usually very good about trying to make customers happy. They know how quickly everything happens. Let us know how it works out.

Name required. Email will not be published required. Notify me of follow-up comments by email. Notify me of new posts by email. Please note, I am not speaking for Zazzle; only sharing information that has been posted in the forums already.

But designers want to know WHY. For details, go to Zazzle Customer Help. Share this: Twitter Facebook Reddit Pinterest.